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Delivery & Returns

Placing an order

Supported currencies

We always take payment in the currency that you have selected whilst browsing. You will not be charged currency fees or conversion costs, no matter which payment method you choose.

Same day despatch

From the moment you place an order at Always Riding you will be kept fully informed of its status via email, from receipt to despatch. We also use live stock updates, so a quick check will let you know if we have something in stock, allowing you to order in confidence. All in stock orders placed before 3pm UK time Mon-Fri ship the same day.

Available to order items

We aim to offer same working day despatch for every item listed at Always Riding, but in order to offer a larger range and greater convenience, we still include a proportion of products that when selected, will tell you that they are available to order, and provide a despatch date estimate. Available to order items are not stocked directly at Always Riding, but are pulled in from a supplier as required, which will delay despatch whilst we wait for them to arrive with us. If your order includes one of these items, you will have the opportunity on checkout to choose whether we should wait to despatch the whole order as one, or send items as they become available.


Delivery

Standard & Express Options

Our preferred ship partners are both UPS and DPD. Having worked with them closely for quite some time, we are able to offer very economic next day delivery to Europe / Scandinavia, and next day to New York (2-days to the rest of the US). Where couriers are unsupported, we instead offer Airmail options. Please visit the delivery section on checkout to see your personalised ship cost, or view detailed info on ship prices here.

Additional delivery addresses

On checkout you can happily specify your delivery address, which can be different to your billing details. Our advice, if at work, get your order delivered to you there - our packaging is discreet, and it will save a visit to your local depot if you miss it whilst away from the house.

Customs charges

When shipping any order internationally, there is always the chance that custom charges and/or duties will have to be paid on arrival in your country. Whilst most countries do have reasonably high thresholds before charging these fees, it is worth mentioning, and is sadly not something we can do anything about.

Order tracking

If you have chosen express delivery, then your order will be fully traceable until delivery to your door. This service will also include emails directly from the delivery company, and offer helpful options such as having your package delivered to a neighbour, held for a period of time (if you are away for example), or in some cases, even delivery to a new address at your request.

Airmail shipments are non traceable, and will be delivered as standard postal deliveries. However, for low value items, this is an exceedingly good option because despite not being traceable, the postal service is a very reliable and secure delivery option

Final delivery in your country

UPS deliveries will always be delivered by UPS - but for AirMail, your order will most likely be delivered to your door by your national postal service.

Where to go if you miss your delivery

This is almost impossible with UPS due to their really helpful email and text message service, but if you have chosen an Airmail service, your order will most likely be held at your local postal office, or the place where you usually go to pick up a missed postal delivery.


Apparel & Accessories Returns

Any item ordered from Always Riding can be returned for a refund within 60 days of the purchase date. We provide return address details on your packing slip - please make sure to use the phrase ‘RETURN TO SENDER - FAILED SALE’ on the exterior of the package for returns arriving from outside of Europe.

Please note that we do not offer an assisted returns service outside of the UK, so please send your item(s) back to us using a suitable airmail or courier service as you see fit. You may wish to use a tracked service for peace of mind, but do bear in mind that we are not able to assist with returns outside of the UK and can only accept responsibility once they arrive back to us.

Helpful return notes:

  • Please do not remove tags or labels from an item. Unfortunately if tags are removed, we will not be able to accept the return
  • Retain the packaging that protected an item, and return it along with the item
  • Items should be unworn (apart from an initial try on or examine) and as new
  • Steer clear of strong perfumes or deodorants that may leave a scent or mark on apparel when trying on


Bike Returns

How to send back an unwanted bike or frame

We really hope that you love your new bike or frame, 'cos what's better than a new bike? (Answer: two new bikes...). But, if you do have to return it, then please contact us beforehand. You'll have to cover the cost of shipping the return to us, but apart from that, as long as it comes back to us in the same condition we sent it out to you, then all will be fine. Please note that if you have taken the bike or frame out of its box, then it's really important you repack it carefully so that it comes back to us in the same condition in which we shipped it. If in doubt, contact us for some advice!!

Repayments

Refunds will be processed back to your original method of payment, and can take up to 4 working days to arrive depending on your bank’s policies.

Exchanges

We do not offer an exchange service, but you can easily place a new order, and relax in the knowledge that we will refund your returned item(s) speedily and efficiently.


Warranty

Problems with your item(s)

We stand by all of the products we sell at Always Riding, but even with the best will in the world, sometimes issues can occur. From a belligerent zip to a suicidal trouser button, things can of course break. If one of your purchases fails to meet your expectations, performs less than admirably, or unexpectedly fails during use, then please contact us to arrange a warranty return.

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