Close

Delivery & Returns

Placing an order

Supported currencies

We always take payment in the currency that you have selected whilst browsing. You will not be charged currency fees or conversion costs, no matter which payment method you choose.

Same day despatch

From the moment you place an order at Always Riding you will be kept fully informed of its status via email, from receipt to despatch. We also use live stock updates, so a quick check will let you know if we have something in stock, allowing you to order in confidence. All in stock orders placed before 3pm UK time Mon-Fri ship the same day.

Available to order items

We aim to offer same working day despatch for every item listed at Always Riding, but in order to offer a larger range and greater convenience, we still include a proportion of products that when selected, will tell you that they are available to order, and provide a despatch date estimate. Available to order items are not stocked directly at Always Riding, but are pulled in from a supplier as required, which will delay despatch whilst we wait for them to arrive with us. If your order includes one of these items, you will have the opportunity on checkout to choose whether we should wait to despatch the whole order as one, or send items as they become available.


Delivery

Standard & Express Options

Our preferred ship partner is DHL, and having worked with them for some time, we are able to offer very economic next day delivery to Europe / Scandinavia, and next day to New York (2-days to the rest of the US). Where DHL is unsupported, we instead offer Airmail options. Please visit the delivery section on checkout to see your personalised ship cost, or view detailed info on ship prices here.

Additional delivery addresses

On checkout you can happily specify your delivery address, which can be different to your billing details. Our advice, if at work, get your order delivered to you there - our packaging is discreet, and it will save a visit to your local depot if you miss it whilst away from the house.

Customs charges

When shipping any order internationally, there is always the chance that custom charges and/or duties will have to be paid on arrival in your country. Whilst most countries do have reasonably high thresholds before charging these fees, it is worth mentioning, and is sadly not something we can do anything about.

Order tracking

If you have chosen express delivery, then your order will be fully traceable until delivery to your door. This service will also include emails directly from the delivery company, and offer helpful options such as having your package delivered to a neighbour, held for a period of time (if you are away for example), or in some cases, even delivery to a new address at your request.

Airmail shipments are non traceable, and will be delivered as standard postal deliveries. However, for low value items, this is an exceedingly good option because firstly, it’s free for non-bulky items (fist bump!) and secondly, despite not being traceable, the postal service is a very reliable and secure delivery option

Final delivery in your country

DHL deliveries will always be delivered by DHL - but for AirMail, your order will most likely be delivered to your door by your national postal service.

Where to go if you miss your delivery

This is almost impossible with DHL due to their really helpful email and text message service, but if you have chosen an Airmail service, your order will most likely be held at your local postal office, or the place where you usually go to pick up a missed postal delivery.


Returns

60 days return period

You may return items from your order for any reason up to 60 days after delivery. We include a packing slip with each order - please place a tick next to the item(s) you are returning and put the slip inside your return package.

Requesting a refund

To start a return, please visit the returns form page to create a DHL return label and scheduled collection from your place of work or home; whichever is the most convenient. DHL will then pick up the package at the specified time, and return it to our offices within 48 hours. On receipt we will refund your returned item(s) and notify you over email.

Repayments

Refunds will be processed back to your original method of payment, and can take up to 4 working days to arrive depending on your bank’s policies.

You are more than welcome to return items from your order outside of our returns form and system, but it will be your responsibility to arrange and track the return.

Return Costs

At this time we do not offer free international returns, but return costs are detailed on the return form, and will be subtracted from your order when we process your refund.

Helpful return notes:

  • Please do not remove tags or labels from an item. Unfortunately if tags are removed, we will not be able to accept the return
  • Retain the packaging that protected an item, and return it along with the item
  • Items should be unworn (apart from an initial try on or examine) and as new
  • Steer clear of strong perfumes or deodorants that may leave a scent or mark on apparel when trying on

Exchanges

We do not offer an exchange service, but you can easily place a new order, and relax in the knowledge that we will refund your returned item(s) speedily and efficiently.


Warranty

Problems with your item(s)

We stand by all of the products we sell at Always Riding, but even with the best will in the world, sometimes issues can occur. From a belligerent zip to a suicidal trouser button, things can of course break. If one of your purchases fails to meet your expectations, performs less than admirably, or unexpectedly fails during use, then please contact us to arrange a warranty return.

ride to the top